Casino.com has been around for more than a decade. During this time, it has invested in extensive rebranding to stay relevant in the fast-moving casino industry. Casino.com is predominantly a Playtech casino. This explains the comparatively small number of games, but they are currently working on starting more brands, starting with NetEnt. Additionally, it’s noteworthy how safe and transparent the casino is, even if that means certain limitations.
Apart from the generous welcome bonus, Casino.com offers many different promotions so that you regularly have bonuses to look forward to.
The welcome package consists of:
- On registration: 20 spins
- 1st deposit: 100% match bonus up to £100 + 180 spins
You get 20 spins daily for the following 8 days. Spins will expire after 24 hours. Bonuses expire if your account stays inactive for longer than 30 days. Once activated, you need to use your spins immediately.
A minimum deposit is £20.
Casino.com Bonus Code
For the welcome bonus, no code is needed. Several promotions on the website only work with a code. If that’s the case, you can find the code in the bonus description. Always check the bonus terms and conditions for possible codes before you accept the offer.
For bonuses, a wagering requirement of 40x apply. The winnings from free spins have to be wagered 20 times.
Here is the list of percentages to which different game types contribute to fulfilling the wagering requirements:
- Slots (all types) 100%
- Scratch cards 100%
- Pai Gow (all types), Red Dog 25%
- Casino Hold’em (all types) 25%
- Roulette (all types including Wild Vikings and Wheel of Light) 25%
- Baccarat (all types) 20%
- Blackjack (all types apart from Blackjack Switch & Pontoon) 20%
- Stravaganza 20%
- Craps (all types), Sic Bo (all types) 20%
- Blackjack Switch , Pontoon (all types) 5%
- Lucky Wheel (Spin a Win) 5%
- All double or no win options in slots, Video Poker (all types) 0%
- Jacks or Better, Fortunate Five (all game variants), Gold Rally, Everybody’s Jackpot, Dead or Alive, Blood Suckers 0%
- All other games 100%
A number of spins are part of the deposit welcome bonus and in different promotional offers. In their promotions, Casino.com offers spins for a changing array of slots so players can discover new games.
Casino.com Casino Review
Casino.com exists since 2007 and is licensed in the United Kingdom. This brand was so far focused exclusively on games by Playtech, you can choose between slightly more than 350 online games. Recently Casino.com has started adding games by game provider NetEnt. NetEnt Jackpots and games supporting NetEnt Touch will follow.
It’s noteworthy how many things Casino.com does slightly differently than the other casinos we have reviewed. There’s the layout of the website, for one. Most casino websites present you with everything on one page and use tabs or overlays. Casino.com actually consists of multiple pages – a main page, a page for games and so forth. This means that sometimes you have to move back and forth between pages, which isn’t the most comfortable.
The support that Casino.com offers is incredibly detailed. There are long, easily understandable guides for new players and answers to all standard questions like processing times and wagering requirements. If you still have questions, you can ask them using the live chat and email or pick up the phone.
Another special feature is the large list of games that add to fulfilling the already fair wagering requirements. The list is longer than elsewhere, and many games contribute larger than average percentages, too. This is perhaps a nod to the 40x wagering requirements, but while they are on the higher end of the spectrum, they are still reasonable.
Unfortunately not everything that’s different than the current standard for most competitors is a benefit to the player. Casino.com isn’t available in a large number of countries, regional differences in the offers are noticeable especially for VIPs.
In addition to this, Casino.com claims a processing time of 3 days. This likely already includes the processing times of most payment methods, but that isn’t specifically stated anywhere. VIPs are served faster, but a good table of processing times and payment methods would have helped clear up a lot of confusion.
Casino Promotions and Offers
At Casino.com you can find a good range of promotions. The best is the number of different game types they apply to and the variety and bonuses you can gain.
You can use bonuses on different days of the week. They recur every week and depend upon a deposit. Every Tuesday between 8PM and 11:59PM you get 5 golden chips for bets of £50 at the Roulette table. The chips come with no wagering requirements. Every Wednesday between 12:59 AM and 11:50 PM you can get spins for deposits of just £25 and over. From Friday to Saturday there is a bonus of £5 for a selected game of the week. No deposit is necessary. You only have to activate the offer in your account using the code of the week. Once per month payers can collect 100 free spins in “White King” for deposits of£100 using the code “TOPUP“
Always check their Promotions page for further info on the codes for this promo.
Casino Games und Slots
At this casino, you can find over 350 games, playable via the website, a downloadable casino and a mobile app. There may not be thousands of games, but a good selection nonetheless. Take your pick between slots, jackpots, table games and a live casino.
Payment and Processing Time
Casino.com takes the safety of its players seriously. This means longer processing times in some cases since verifications are a regular occurrence.
Deposits start at £20. Before you make a deposit, look up any bonuses you may be eligible for. There are many ways to pay, including several services that offer wire transfers. Such payments take particularly long, however.
From Casino.com to your account, payments may take between 3 and 5 days, maybe even longer if the casino itself needs 3 days to process withdrawal requests, but this distinction isn’t made all too clearly. In addition to this, you have to keep in mind several withdrawal limits. You can find a full list depending on payment methods here.
Like most good casinos the customer service reflects well on casino.com. It’s available 24/7, there is also a FAQ section you can consult before contacting someone.
You can reach the casino using the following avenues:
- Using the email email@example.com
- Via live chat
- CallingUK free phone: 0800 9012 483
Casino.com has a fully functional, HTML-5 optimised mobile website.
You can download the ioS app for this casino via the Apple App store. There is no Android version. Furthermore, you can download the casino to your PC.
To be eligible for their big VIP programme, you have to gather 20.000 rewards points and deposit a total of £2.200 into your casino account.
You start at the bronze level, there are 5 levels in total. You can exchange points for cash, a common practice, but depending on what level you’re on, you can get extra cash on top.
The programme becomes really interesting from the fourth level onwards. Once you reach it, Casino.com gifts you with bonuses and cashback. An personal account manager takes care of you and you can benefit from higher withdrawal limits and express withdrawal processing.
Once you reach a VIP level, you don’t have to maintain it, your benefits don’t expire.