Logo image for PlayGrand Casino

PlayGrand

star-rating 4/5
Playgrand Casino offers an exciting gaming experience and a welcome package of 100% match bonus up to £100 + 30 free spins on Reactoonz. With a game library of over 500 games, it is easy to please even the pickiest players out there. The casino supports a range of payment options, ensuring convenient banking transactions. On the downside, casino lacks FAQ page and a VIP program!
Up to 1000 + 100 Free Spins
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18+. New players only. Min deposit £10. 100% up to £100 + 30 Bonus Spins on Reactoonz. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Terms Apply. GambleAware.org| GambleAware.org| See full T&Cs for more detail. 18+ Please Play Responsibly.

Customer Support
star-rating 4/5
Game Selection
star-rating 4/5
Payment Selection
star-rating 4/5
Bonus
star-rating 4/5
Game Licenses
Malta Gaming Authority logo Logo image for United Kingdom (UKGC) Spelinspektionen logo
Debit cards & other payment methods

Quick casino info

Founded

1970

Owner

White Hat Gaming

Games Amount

1000+

Game Providers

Big Time Gaming, Microgaming, NetEnt, Play n GO, Quickspin, Betsoft, NYX Gaming, NextGen, 1x2gaming, Leander Games

Support Email

[email protected]

What does John have to say?

There were some ups and downs during the casino reviewing process and little annoyances here and there, but we didn’t come across any major issues, unreasonable admin fees or hidden terms. The biggest bugbear here is the high £20 minimum withdrawal. Also, the lack of FAQs page lets the site down a little, but they do have a very responsive live chat team ready to jump on any issues 24/7. All in all, it’s a versatile, well-functioning and great-looking site that caters to almost any casino player.

Author

Valentino Castillo

Pros
  • Thumbs-Up 24/7 live chat customer support
  • Thumbs-Up Collection of 1,500+ games
  • Thumbs-Up Solid welcome offer
Cons
  • Thumbs-Down Lack of the FAQs page
  • Thumbs-Down No VIP programme
  • Thumbs-Down No phone support

PlayGrand Casino

Elegant, but still edgy, PlayGrand casino invites players of any calibre to explore their well-stocked games library and collect points for loyalty. Push the virtual door open, and you’ll find a good range of slots from the likes of Quickspin and BTG and live-dealer games streamed directly from the trendsetting Evolution Gaming studios. The license to operate comes from the Gambling Commission of Great Britain, and they also hold a stamp of approval from the Swedish Gambling Commission. PlayGrand might be lacking in some areas but let’s start by focusing on what they can offer.

PlayGrand Welcome Offer

Welcome Package

PlayGrand Casino has a solid, if not unspectacular welcome bonus. It gives sizeable funds on your first deposit up to £100 and has the added benefit of 30 bonus spins on Reactoonz, which is an extremely popular slot.

  • 1st Deposit: 100% up to £100 & 30 bonus spins on Reactoonz

This will appeal to most players as it gives the option to use bonus funds on any game, and a small minimum deposit of £10 applies.

PlayGrand Casino

star-rating 4/5
1000+

Games

Up to 1000 + 100 Free Spins

The casino has multiple terms and conditions linked to this; as always, we advise you to read these fully and we have listed the highlights below.

Terms and conditions

  • 18+, new UK players only.
  • A minimum deposit of £10 required.
  • Bonus spins are valid for 10 days, match bonus funds for 30 days.
  • Spins are valid on Reactoonz only.
  • The maximum bet for any of your bonus funds is limited to £5.
  • Wagering and further T&Cs apply.

Wagering requirements

Often, welcome offers that run into thousands of pounds also have unreasonable wagering requirements attached. PlayGrand, however, keeps it at a standard 35x your bonus rate so that you can have a great first experience at the casino.

While your bonus spins can only be used on preselected slots, you can use your match bonus as you see fit. But, just keep in mind that different games contribute differently to the wagering requirements.

PlayGrand Login – How to get started

PlayGrand registration screenshot

Signing up and creating an account with PlayGrand is quick and easy via their 3-step registration form. First, you’ll be asked to create a username and password and complete the email and country of residence fields. Ticking the box confirming you’re 18+ and hitting the ‘Next’ button will take you to the second part of the registration where you’ll enter your residential address. The last step is to insert a valid mobile phone number and activate your new player account via the link sent to your email address.

Promotions & Offers

We signed up with the casino to see if there are any promotional deals on the site that aren’t visible to you before registration. The screen showed the welcome offer and the loyalty points, just as it does to anyone in their browser – nothing too exclusive here. Therefore, if you’re after any special bonuses, you’ll want to tick the promos box during registration to opt-in to the casino’s marketing emails.

The loyalty points scheme could be an excellent way for you to gain some advantage as a returning player here. Each time you play your favourite games at PlayGrand casino, you’ll earn points for every £10 wagered which you can redeem as bonuses later. Different games count differently towards loyalty points, so be sure to check the terms carefully.

Casino Games & Slots

The games library at PlayGrand is very clean and well organised into the top and new games, slots, jackpot games, table games, other and live casino games. With over 1,500 games to impress you, the site does a great job at making it easy for you to browse such an extensive collection. You can either use the search field and popular tabs to find a specific game or hit the provider tab.

Clicking on slots, you’ll have instant access to some of the most iconic slots from the best developers. There are plenty of world-wide adventures to be had with Book of Dead, Gonzo’s Quest and Viking Runecraft. Or you can always choose a lighter theme and play Honey Rush or shoot for the stars with Starburst.

The jackpots section is less populated, but still has the nation’s favourites like Rainbow Jackpots, Hall of Gods and Divine Fortune.

PlayGrand also dares you to break away from slots and scratch cards and join one of their virtual roulette tables, blackjack variants, video poker or live casino games any day.

PlayGrand games screenshot

Game Providers

Click on the provider tab, and you’ll discover a mix of more than 100 game developers at PlayGrand casino. The studios here range from the most celebrated to emerging talent, providing you with the best gaming experience from home or on the go.

Payment & Processing time

There’s nothing revolutionary in the payments department at PlayGrand casino, only stable, secure and convenient banking options. Having Boku or other mobile payments as an option would be nice, but at the same, quite expensive for you in terms of admin charges so we won’t consider this as a con.

We found no fees involved in any of the above payment options when using them for deposits or withdrawals. But we discovered that the minimum withdrawal here is £20 – pretty steep if you weren’t lucky enough to win much.

When requesting to withdraw your winnings, bear in mind that the casino reviews all the cashout requests here manually so it can take up to 48 hours to process. Furthermore, one of the friendly agents over at live chat confirmed that it takes an extra 2-5 days for your funds to be transferred to your payment provider after the approval of your request.

Customer Service

Due to the lack of an FAQs page, you might need to get in touch with the customer support team at PlayGrand more often than usual which can be irritating at times. Having the FAQs page with key queries already answered could save a lot of time and hassle for both players and the support team.

Luckily, the live chat support agents here are friendly and responsive and won’t mind answering even the most basic questions. So, go ahead and ask away, they are there for you 24/7. One other alternative to get your complex questions answered is via email as there’s no phone option available here.

Special Features

There isn’t much history or background to this White Hat Gaming brand other than it hosting blue-ribbon games since 2017. So, we looked into its special features to give you more insight into why you would want to play at this particular casino.

PlayGrand on mobile

You can install a PlayGrand desktop app on your computer if you like, but there aren’t any mobile apps for you to download on your smartphone or tablet. That, however, won’t be an issue because the site is fully mobile optimised and functions just fine on any iOS or Android portable device.

PlayGrand Live Casino

If you’re a fan of live-streamed games or want to learn how to play live roulette, live blackjack or live baccarat, the live casino powered by Evolution Gaming here is open 24/7. Thanks to advanced technology, you can view the action from multiple camera angles, save your bets and even use the statistics available on-screen to spot trends.

At any time, you can join the famous Lightning Roulette, American Roulette, Auto Roulette VIP or Auto Roulette La Partage tables for as little as £0.20 per bet. Immersive Roulette, French Roulette and VIP Roulette bets start from £1 up to £10,000.

The blackjack betting options range from £5 to £250 and above if you’re interested in some card game action. The diverse games library includes variants of Classic Speed Blackjack, Free Bet Blackjack, and Blackjack VIP. And whenever you’re feeling ready to up your game, you also have high roller bets ranging from £500 – £5,000 at Blackjack VIP R and £1,000 – £10,000 at Blackjack Diamond VIP.

A small selection of 6 poker games, including Ultimate Texas Hold’em and Caribbean Stud Poker can also be played here. For something less intense at the live games casino, check out live baccarat and Sic Bo or try your luck at the Crazy Time, Monopoly Live or Dream Catcher show games.

PlayGrand VIP

The previously mentioned loyalty points scheme can enhance your experience as an existing player at PlayGrand casino. But without any levels to progress through and with limited points to redeem per day, we wouldn’t consider it a true VIP program. If there is any VIPs club at PlayGrand, it must be hidden in plain sight because we couldn’t locate it. Most likely, you’ll be notified by the VIP team via phone or email of any upgrades to your casino account.

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Online Casino Expert

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Valentino Castillo, a trusted expert in online casinos, provides comprehensive and unbiased reviews to empower players. With insights on winning strategies, no wagering casinos, mobile and bitcoin casinos, as well as the best RTP and new casinos, Valentino helps players make informed choices. His expertise enhances the overall gambling experience, ensuring players can navigate the online casino landscape with confidence.

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